Terms and Conditions for The Urban Sanctuary Spa
Welcome to The Urban Sanctuary Spa. These Terms and Conditions govern your use of our services, website, and facilities. By accessing or using any part of our offerings, you agree to be bound by these terms. Please read them carefully.
1. Acceptance of Terms
By engaging with The Urban Sanctuary Spa, whether through booking a service, visiting our premises at 14 Regent Street, Ground Floor, London, Greater London, SW1Y 4LR, United Kingdom, or using our online platforms, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services or website.
2. Services Provided
The Urban Sanctuary Spa offers a wide range of wellness services, including but not limited to Holistic Spa Treatments, Advanced Skincare, Luxury Massages, Hydrotherapy, Manicures & Pedicures, Wellness Consulting, Relaxation Lounges, Bridal Packages, and Corporate Wellness Programs. All services are subject to availability and may require prior booking. Specific details regarding each service, including duration and pricing, are available upon request or on our online platform.
3. Booking and Cancellations
- Booking: All appointments must be booked in advance. We recommend booking well in advance to secure your preferred date and time, especially for popular services or peak periods.
- Confirmation: Bookings are considered confirmed once you receive a confirmation from us, either via email or phone.
- Cancellations and Rescheduling: We require at least 24 hours' notice for any cancellation or rescheduling of an appointment. Failure to provide sufficient notice may result in a cancellation fee equivalent to 50% of the service cost. No-shows will be charged the full service cost. Specific terms for Bridal Packages and Corporate Wellness Programs may vary and will be outlined in their respective agreements.
4. Payment
- Pricing: All prices for services are clearly stated on our price list and website. Prices are subject to change without prior notice, although confirmed bookings will honor the price at the time of booking.
- Methods of Payment: We accept various forms of payment, including major credit/debit cards and cash. Details can be confirmed at our reception.
- Gift Vouchers: Gift vouchers are available for purchase and are subject to their specific terms and conditions, including expiry dates and non-transferability.
5. Health and Safety
- Client Health: We request that clients inform us of any medical conditions, allergies, or health concerns prior to their treatment, as some services may not be suitable. This includes pregnancy, heart conditions, high blood pressure, and diabetes. All information will be treated with the strictest confidentiality.
- Disclaimer: The Urban Sanctuary Spa's services are for relaxation and general wellness purposes, and do not replace medical advice or treatment. We are not responsible for any adverse reactions or health complications that may arise from a pre-existing condition not disclosed to our staff.
- Conduct: We expect all clients to behave in a respectful manner towards our staff and other clients. Disruptive or inappropriate behavior will not be tolerated and may result in refusal of service.
6. Personal Belongings
The Urban Sanctuary Spa provides lockers for your convenience; however, we cannot be held responsible for any loss or damage to personal belongings brought onto the premises. We advise clients to keep valuables with them or leave them at home.
7. Privacy Policy
Your privacy is important to us. Our Privacy Policy, available separately on our website, explains how we collect, use, and protect your personal information in accordance with relevant data protection laws.
8. Intellectual Property
All content on our website and materials provided by The Urban Sanctuary Spa, including text, graphics, logos, images, and software, is the property of The Urban Sanctuary Spa or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from any content without our express written permission.
9. Limitation of Liability
To the fullest extent permitted by law, The Urban Sanctuary Spa shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to, loss of profits, data, or goodwill, arising out of or in connection with your use of our services or website.
10. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Changes to Terms and Conditions
The Urban Sanctuary Spa reserves the right to modify or update these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after any such changes constitutes your acceptance of the new Terms and Conditions.
12. Contact Information
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
The Urban Sanctuary Spa
14 Regent Street, Ground Floor
London, Greater London, SW1Y 4LR
United Kingdom