Privacy Policy for The Urban Sanctuary Spa

The Urban Sanctuary Spa is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our online platform or engage with our services.

1. Information We Collect

We collect various types of information to provide and improve our services to you.

1.1 Personal Data You Provide Directly

• Contact Information: Such as your name, email address, phone number, and postal address when you book an appointment, register for a wellness program, or sign up for our newsletter.
• Health and Wellness Information: Details regarding your health, skin type, allergies, and wellness goals, which are necessary for us to provide safe and effective holistic spa treatments, advanced skincare, luxury massages, and wellness consulting. This sensitive data is collected with your explicit consent.
• Payment Information: We collect payment details (e.g., credit card information) when you make a purchase. However, we do not store full payment card details on our servers; this is processed by secure third-party payment processors.
• Communication Content: Any information you provide when communicating with us via email, phone, or feedback forms.

1.2 Automatically Collected Data

• Usage Data: Information about how you access and use our online platform, including your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and dates/times of access. This helps us understand how visitors interact with our site and improve user experience.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

2. How We Use Your Information

We use the information we collect for various purposes, primarily to provide and improve our services:

• To provide and manage your appointments and service bookings (e.g., holistic spa treatments, luxury massages, manicures & pedicures).
• To personalize your experience and offer tailored services, such as customized skincare routines or wellness consulting based on your stated preferences and health information.
• To process transactions and send you related information, including booking confirmations and invoices.
• To communicate with you about our services, promotions, and updates (e.g., new treatments, special offers for bridal packages or corporate wellness programs), where you have opted in to receive such communications.
• To improve our online platform, services, and customer experience.
• To understand and analyze how you use our services to enhance our offerings.
• To ensure the safety and security of our premises and online platform.
• To comply with legal obligations and resolve disputes.

3. Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personal data to outside parties without your explicit consent, except in the following limited circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our online platform, conducting our business, or providing services to you (e.g., payment processors, booking system providers, IT support). These third parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the business assets. We will notify you before your personal data is transferred and becomes subject to a different Privacy Policy.
• With Your Consent: We may share your information for any other purpose with your explicit consent.

4. Data Security

The Urban Sanctuary Spa implements robust technical and organizational measures to protect your personal data from unauthorized access, use, alteration, and disclosure. These measures include encryption, access controls, and secure physical storage. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

5. Your Data Protection Rights (GDPR)

In accordance with the General Data Protection Regulation (GDPR), you have the following rights concerning your personal data:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The Right to Withdraw Consent: You have the right to withdraw your consent at any time where The Urban Sanctuary Spa relied on your consent to process your personal information.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the contact details provided below.

6. Third-Party Websites

Our online platform may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the Privacy Policy of every site you visit.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: